Privacy Policy
This Privacy Policy explains how NATURAVERDE SERVICES LTD (“we”, “us”, “our”) handles personal information collected through this website. We are committed to handling personal data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
NATURAVERDE SERVICES LTD is a private limited company registered in England & Wales (company number 17280200), with its registered office at 36 Nevin Drive, London, England, E4 7LH. For any privacy queries, contact us at [email protected].
Information we collect
We may collect the following information when you contact us or submit an enquiry:
- Contact form data — your name, email address and message.
- Outdoor enquiry data — property type, service required, frequency and related details.
- Property location and access information you voluntarily submit.
- Garden condition and service requirement information you provide.
- Photos, if a photo upload feature is enabled in future (not currently active).
- Email communication you send to us.
- Telephone number, only if you choose to provide one.
- Cookie and analytics data, where you have consented (see our Cookie Policy).
How we use your information
- To respond to your landscaping or garden maintenance enquiry.
- To discuss availability, scope, access, materials, waste handling and timing.
- To provide the information or support you have requested.
- To keep records of correspondence relating to enquiries.
We do not sell your personal data. We only use the details you provide for the purpose of responding to and managing your enquiry, unless we are required to act otherwise by law.
Lawful basis
We process enquiry information on the basis of your consent and/or our legitimate interest in responding to enquiries and providing the services you ask about. Where consent is the basis, you may withdraw it at any time by contacting us.
Data retention
We keep enquiry and contact information only for as long as necessary to respond to your enquiry and for reasonable record-keeping, after which it is securely deleted or anonymised.
Sharing your information
We do not share your personal information with third parties for marketing. We may use trusted service providers (for example, a form or email handling provider) to operate the website; any such providers are expected to handle data securely and only as instructed.
Cookies and analytics
This website uses essential cookies to function and, only with your consent, may use analytics cookies. Analytics are not loaded before you accept. Please see our Cookie Policy for full details.
Your rights
Under UK data protection law you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, where applicable.
- Object to or restrict certain processing.
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Contact
For any questions about this Privacy Policy or how your data is handled, please email [email protected] or write to us at 36 Nevin Drive, London, England, E4 7LH.